Payment in whole, by credit card or debit card, is required before dispatch of goods.

Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form. Goods supplied by Raven James to customers remain the property of the company, until paid for in full by the customer.

Where appropriate, pre-orders can be placed online as normal, on selected pieces. Please note that payment will be taken at the checkout and you will receive an email confirmation.

Please note, due to unexpected supplier delays, pre-orders can be delayed for up to 6-8 weeks (displayed in the pop up). We will of course do everything we can to ensure your order arrives on time.

From time to time, Raven James will offer promotional codes at points of sale, or for loyal customers (either directly or via third parties.) Raven James has the right to further reduce their products and are unable to refund the difference to customers. 

The terms of our promotional codes are:

1. By participating in any such promotion, you agree to these terms and conditions.

2. Promotional codes allow the user one single use. This offer can only be redeemed on a single Raven James order at www.ravenjames.co.uk.

3. Promotional code offers exclude all other promotions and offers and cannot be combined with any other discounts.

4. Promotional codes can only be applied to full price items.

5. This offer cannot be applied retrospectively to previous orders.

6. This promotion is only available at www.ravenjames.co.uk.

7. Raven James reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).

8. Refunds will take into account the discount.

9. Offer does not include delivery charges or gift wrapping.

10. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

We accept the following methods of payment: Visa, Visa Debit, Maestro, American Express, MasterCard. All payments on www.ravenjames.co.uk are processed via Stripe payment fulfilment service. Raven James assumes no liability whatsoever for the availability and functionality of this service. Raven James assumes no liability for any financial loss caused by the use of Stripe payment service. Stripe complies with the Electronic Commerce Directive.

Please note that all items are handcrafted and as such their composition and colour may vary slightly from the image shown. There may also be minor variations in actual dimensions and specifications.

Raven James assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Raven James expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.


By You:
Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it.

By Us:
We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error. If we do cancel your contract we will notify you by e-mail and will re-credit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

If you find that you are not satisfied with any product or service please contact our Customer Service team via email at returns@ravenjames.co.uk. You will receive a written response within 7 working days. We will endeavor to resolve any complaint within a further 14 working days.

Any claims made before prior communication with the Raven James Customer Service department will not be considered. All goods must be counted and checked at the time of delivery. Any damage or faults must be reported on receipt of the goods. This does not affect your statutory rights as a consumer.

Any claim in respect of the above should be made by emailing to returns@ravenjames.co.uk within 48 hours of delivery.

No claims will be entertained unless the above conditions are strictly adhered to.

No credit or refund will be given for any goods ordered in error by the customer.

No credit or refund will be given for any losses due to the incorrect storage or handling by the customer of any goods supplied by Raven James.

Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so.

If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods.

If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either: to make good any shortage or non-delivery; or to replace any goods that are damaged or defective; or to refund to you the amount paid for the goods in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above. We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

Copyright, Trademark & Intellectual Property

Werber Limited is the operator of www.ravenjames.co.uk. All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials. These materials are owned by Raven James. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide. You are expressly prohibited from: reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the website including without limitation, any images in any format of the products and their descriptions and other material made available on the website; and removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Raven James, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Raven James or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Raven James.